Returns, Cancelations & Shipping Policies

Return Policy

Unused skeins may be returned provided the yarn has not been discontinued or damaged, at the discretion of Needles ‘n Pins Yarn Shoppe.

The refund amount will be credited back to the credit card used for the original transaction or a store credit will be given. No returns or exchanges are given on patterns, books or accessory items. Refunds will be on the cost of items only. No refunds on shipping charges. 


Shipping Policy

Orders will be shipped within 48 hours of receipt unless something is not available. Customer will be notified within 48 hours of any back-order or problem with shipping order in a timely fashion.

Orders will be shipped using either U.S. Priority Mail or UPS.


Cancellation Policy

Please contact us to cancel an order prior to shipment. If cancellation of an order is required, and the order has already been processed, the order can be returned unopened for a full refund. If the package has been opened, the standard Return Policy applies.